Ratings & Reviews

Overall Rating

4
(67 reviews)
94% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

submitted by Kiara C. - |Recommended: Yes.. — ..
response from property -Thank you for the 5 star review Kiara. Please let us know if you need any assistance. The Valley View Management Team.
submitted by Amakie A. - |Recommended: YesGreat. Comfortable. Safe. — The facility is nice. The staff is friendly. The neighbors are generally agreeable. I have recommended the apartment to people.
response from property -Thank you for leaving this review, Amakie. We really appreciate the feedback of our residents. On behalf of our entire team, we hope we can continue to provide a great renting experience for years to come. - Valley View Management Team.
submitted by Kyle S. - |Recommended: NoWorst experience imaginable — Location is terrible. Nothing but a McDonalds in walking distance and turning into the main entrance across fish hatchery is obnoxious even without the road construction. They turn the water off constantly. The apartments are terrible. Bedroom was insanely hot and had no ceiling fan. The neighbors cat litter would come up through our bathroom sink. It's way too easy to hear neighbors. Our neighbor had to leave because she would have her niece nephew over and the downstairs neighbor would constantly call the police on the children playing. Good luck ever doing laundry on the 1 working machine that steals quarters 50 of the time. As bad as the apartments are, the staff is somehow even worse. They had our move in contact info incorrect resulting in extra fees for us. The two fat guys in the office are lazy and just want you to leave so they can get back to their solitaire game. The younger guy tries to act cool and the girl is nice, but they're both clueless. We lost probably a dozen packages before we started having them sent to our work addresses. Most staff are rude and don't follow public safety covid guidelines. The apartment claims to be pet friendly but does nothing to stop aggressive dogs and their owners. My girlfriend was bitten by another tenant's dog requiring a trip to the hospital and when we asked if that dog would need to wear a muzzle the front office told us they suggested it, but that WE should plan to use a different entrance exit to avoid the aggressive animal. The owners of the dog put threats on our new car and again the office did nothing except tell us to park closer to their security cameras. They also spray harmful chemicals with no notice. My own dog would develop terrible irritation sores on his feet requiring trips to the emergency vet. I have pictures evidence of all of this. Please feel free to call me 608-609 0283 . No one should have to deal with this place or its unsafe, unprofessional, and incompetent staff.
response from property -Kyle - We appreciate your feedback, and thank you for taking the time to write this review. It is unfortunate to hear about your concerns with your residency at Valley View. We value each and every resident and want to make sure you love and enjoy your home here. Please reach out to our Resident Satisfaction Manager at (414) 274-8250 or email residentsfirst@fred-inc.com to discuss your concerns and next steps. We are here to serve our residents and make sure you experience a 5 star residency. The Valley View Management Team.
submitted by Cecilia R. - |Recommended: YesValley view is great — I have loved living here, whenever there is an issue I just need to call and they will assist me.
response from property -Cecilia thank you for your review. We are so glad to hear that you are having a good experience with our team and enjoying your home. -The Valley View Management Team.
submitted by Elizabeth C. - |Recommended: NoDisgusting place to live — I'd suggest living here if you would like the property staff to do nothing about dogs biting you, people writing threatening profanities on your car, someone stealing your packages and putting them in a storage unit or just overall being completely useless when you tell them you don't feel safe anymore and would just like to be released from your lease. However I'd give them 3 stars just because Bingo and Tim live in my building and they're awesome.
response from property -Hi Elizabeth, Thank you for your review. We are so sorry that you have had these negative experiences at Valley View. The team at Valley View would love to work with you through these concerns and are here to serve you and make sure you have a 5 star residency.. Please feel free to reach out to our Residents First Satisfaction Manager at residentsfirst@fred-inc.com. Warm regards, The Valley View Management Team.
submitted by Christine T. - |Recommended: YesSpecial Thank You's to Maintenance — A special thank you for making me new keys so quickly. Didn't need to be that fast. But, greatly appreciated it Coco has to stop eating them And … please know I'm not a primadonna. I am a real weakling. So, for example, when I asked to have the lid lifted on the dumpster, I never, ever anything to be done asap or anyone to just jump to it. I know you all are very busy. And, most times, I'm just asking and will make formal requests in writing if needed. Believe it or not, I actually have to bring a step stool in my car to the dumpster and almost fall over attempting to lift up the top So, thus my great appreciation - a big thank you - for your help with the dumpster top And … that's why I'm such a whimp weakling when it comes to being able to pull my car close to the building to carry groceries items into this building. For you strong guys with big muscles who lifts things everyday, lifting items from cars and through the very heavy front doors of our building unlocking while holding items or not - it's crazy. Any chance we could get auto-unluck doors for our buildings with clickers like our cars Do they exist Just asking. Thank you to all Maintenance Staff members You are great And … please, could you let me know before Tiffany leaves Coco would like to give her a couple more cat toys. Any chance we could ever get automated unlocks on the doors Humm Residents would love them Anyway … thank you to all Maintenance staff members. You are wonderful. Oh, when is Tiffany leaving I'd like to give her a couple more cat toys from Coco. And … I never, ever expect you to jump to it … when I ask about anything. Never. I know that you all are very busy with your work, including loading materials in the carts, etc., just outside our Building 2933.
response from property -Thank you very much for taking time to post such a positive review. We hope Coco is doing well! The Valley View Management Team.
submitted by Kou V. - |Recommended: YesGreat Place — Nice place and great staff
response from property -Kou thank you for your review. We are so glad to hear that you are having a great experience with our staff and enjoying your home. -The Valley View Management Team.
submitted by Brandon P. - |Recommended: YesValley View Cozy and Quiet in Plain Sight — As a resident hitting their first year here, this property meets all my needs, is well located in relationship to the Capitol, and is a pleasant community to be a part of. The interior courtyard is a great design, is kept clean and trimmed, and allows us residents to tune out the hub-bub from Fish Hatchery Rd. It is also a great place to take the dog out and stretch your legs. The property managers respond quickly, and even in instances of the unexpected, I feel the team at Valley View put their best foot forward and handled things well. They are reliable, professional and kind. I'm happy here. It's a good place to live.
response from property -Brandon, Thank you so much for your review. We are so glad that our staff was very professional and reliable to meet your needs. We work so hard to employ professional and reliable employees that are willing to go above and beyond to meet our resident's needs. Best wishes, Valley View Apartments Management Team
submitted by Marcia F. - |Recommended: YesGreat office staff and Maintenance — I appreciate the staff and the fact they will hold packages for a few days. Once Trevor helped me get a mattress into my apartment...excellent service Maintenance has been good. Place is generally safe and quiet. Nice to have hammocks out back and pool.
response from property -On behalf of our entire team, thank you Marcia. We love hearing about our awesome staff, and they work extremely hard to provide a great experience for our current and future residents. -The Valley View Apartments Management Team.
submitted by Brent L. - |Recommended: YesN a — n a
response from property -Thank you for taking the time to leave a review Brent. We really appreciate that. We are happy to hear you are mostly enjoying your stay with us. Please don't hesitate to give our office a call with any suggestions on how we can further improve improve our community. -Valley View Apartments Management Team
submitted by Hannah G. - |Recommended: YesGreat apartment I'm enjoying living here — The office staff are AMAZING They helped us so much when we needed to move in a week after we saw the apartment.
response from property -Thank you for taking time to post this review. We are so pleased to welcome you into our community and offer you a 5-star living experience. We appreciate your feedback. Warmest Regards, The Valley View Apartments Management Team
submitted by Brooks B. - |Recommended: YesGreat location and staff — Perfect location. Close to grocery store and belt line access
response from property -Thanks for your feedback, Brooks. We are happy to hear that you enjoy our location. Hope you have a wonderful stay with us, the Valley View Apartments Management team.
submitted by Laura M. - |Recommended: YesClean Property, Excellent Staff — My partner and I have been living at Valley View for almost a year. Every time we've need help, the management have been quick to help. The buildings and grounds are well taken care of and we have never had a problem with finding a parking space close to our door. Some sound, like heavy bass music, comes through the walls from other apartments but no worse than other apartment buildings in the area. Would highly recommend moving to Valley View as long as long you have a car to commute to where you need to go.
response from property -Laura, we appreciate and welcome your feedback. We are excited to hear that our residents are enjoying our neighborhood and apartments. We want all of our present, past, and future residents to enjoy their time here with us. - Valley View Apartments Management Team
submitted by Kimberly B. - |Recommended: YesEnjoy my home — I would definitely recommend Valley View to anyone looking for a place to live. The staff is always friendly and helpful. The apartments are a great size for a 1 bedroom. And the neighbors are great. I am so glad to be here. I may never leave.
response from property -Hi Kimberly, thank you for the kind words in your recent review of Valley View. Our entire on-site team is committed to providing the highest quality residential experience for all of our residents. All of us at Valley View are happy to hear that we are exceeding your expectations. The Valley View Management Team.

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